Privacy Policy

1. Information We Collect

Depending on how you interact with Abhyangasnan by Rituva, we may collect:

• Name, email address and mobile number
• Billing and shipping address
• Order, purchase and transaction details
• Customer support enquiries and communications
• Marketing and communication preferences
• Information voluntarily submitted through forms, subscriptions or enquiries

We may also automatically collect certain technical information, including your IP address, browser type, device information, approximate location, pages visited, referral information and website usage data.

Payment information may be processed through authorised third-party payment service providers. Abhyangasnan by Rituva may not directly store complete card or banking credentials processed by such providers.

2. How We Use Your Information

We may use your personal data to:

• Process, fulfil and deliver orders
• Process payments and transactions
• Provide customer service and respond to enquiries
• Send order, delivery and service-related updates
• Maintain and improve our website and services
• Analyse website usage and performance
• Personalise your experience
• Send offers, product updates and marketing communications where permitted
• Detect and prevent fraud, misuse or security incidents
• Meet applicable legal, regulatory and accounting requirements

We process personal data only for legitimate purposes and in accordance with applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, improve website functionality, understand website traffic and support analytics, advertising and marketing activities.

You may manage or disable cookies through your browser or available cookie settings. Disabling certain cookies may affect the functionality of some parts of the website.

4. Sharing of Personal Data

Abhyangasnan by Rituva does not sell or rent your personal data.

We may share information, where necessary, with trusted service providers involved in:

• Payment processing
• Shipping and logistics
• Website hosting and technical support
• Analytics
• Customer communication
• Marketing and advertising
• Business and professional services

Such providers are expected to process personal data only for authorised purposes and in accordance with applicable requirements.

We may also disclose information when required by law, regulation, court order, governmental authority or where reasonably necessary to protect our rights, users or business.

5. Marketing Communications

With your consent or where otherwise permitted by law, we may send you information regarding Abhyangasnan by Rituva products, launches, offers, promotions and skincare-related content.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

You may continue to receive essential transactional communications relating to your orders, payments, delivery or customer service.

6. Data Security

We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required for legal, regulatory, tax, accounting, dispute-resolution or other legitimate business purposes.

When personal data is no longer required, we may securely delete or anonymise it in accordance with applicable law.

8. Your Privacy Rights

Subject to the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws as and when relevant provisions are in force, you may have rights relating to your personal data, including the right to:

• Request information about personal data processed by us
• Request correction, completion or updating of your personal data
• Request erasure of personal data where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance relating to the processing of your personal data
• Exercise any other rights available under applicable law

Withdrawal of consent will not affect processing lawfully carried out before such withdrawal.

Requests may be submitted using the contact details provided below. We will address valid requests within the timelines required under applicable law.

9. Children’s Privacy

Our products and website are primarily intended for adults.

Where personal data relating to a child is processed, Abhyangasnan by Rituva will handle such information in accordance with applicable legal requirements, including requirements relating to verifiable parental or guardian consent where applicable.

10. Skincare and Product Disclaimer

Any skincare advice, routines, recommendations or informational content provided by Abhyangasnan by Rituva is for general informational purposes only.

Product results may vary depending on individual skin type, lifestyle, environmental conditions and manner of use.

Users should review product ingredients and usage instructions carefully and perform a patch test where appropriate. Information provided by Abhyangasnan by Rituva should not be considered medical advice, diagnosis or a substitute for consultation with a qualified healthcare professional.

11. Third-Party Links

Our website may contain links to websites, applications or platforms operated by third parties.

Abhyangasnan by Rituva does not control and is not responsible for the privacy practices, security or content of third-party websites. Users are encouraged to review their respective privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable legal requirements.

The updated Privacy Policy will be published on this page together with the revised effective date. Where required by applicable law, we will provide appropriate notice of material changes.

13. Contact Information

For questions, privacy requests or grievances relating to this Privacy Policy or the handling of your personal data, please contact:

Abhyangasnan by Rituva will acknowledge and address privacy grievances in accordance with the timelines and procedures prescribed under applicable law.

If a grievance is not satisfactorily resolved, you may exercise such further remedies as are available under applicable data protection law.